Executive - Personal Financial Services at Hong Leong Bank Sandakan

If you are looking to excel and make a difference, take a closer look at us. Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.

• Degree/Diploma Holder

• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills
• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills
• Professional appearance and courtesy

Certification/Licensing Requirements
• FIMM / UT license
• PCE & TBE license

Sales & Service:
• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
• Assist in calling up customers for service / sales interactions
• Step out of the branch to meet customers for service / sales discussions occasionally / as applicable
• Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration
• Accept assignments as required to maintain adequate staffing levels throughout branch network

• Carry out Branch RCSA through sample checking and effective rectification as applicable
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner
• Over-ride transactions as per Bank defined transaction limits
• Read, understand and comply with Bank’s internal SOPs as applicable
• Be on stand-by during weekend for SST activities, as and when applicable
• Perform Relief CSOM/2nd Liner functions as and when applicable
• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)
• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation
• Observe and comply with the Bank’s Code of Conduct & Ethics

Link: https://my.trabajo.org/job-1420-20221205-240c7a16b2c234e3991250e360ac36b0

Category: Sabah | Added by: supamin (2022 December 06)
Views: 54 | Tags: services, Sales, sabah, sandakan, hong leong bank, management, Executive | Rating: 0.0/0
Total comments: 0
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